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ACCEPT & CLOSE

PRIVACY POLICY

UPDATED:  07, July 2024

Tangible Logic Limited ("us", "we", "our" or "Foodies Factory"), a UK company with registered offices at 27 Old Gloucester Street, London, England, WC1N 3AX, Company registration number 09371037 is the data controller and operator of FoodiesFactory.com.

Data privacy and protection is vital to us. We have written this policy to explain how we collect, use, retain and protect our user data and your related rights.

1. SCOPE

This privacy notice applies to our website, application, service, or tool that we make available where this privacy notice is referenced, regardless of how they are accessed or used, including through mobile devices.

2. WHAT PERSONAL INFORMATION WE COLLECT

We collect your personal information in order to provide you with our products and service, and to be in compliance with local law where applicable.

When you create or update an account or use our service, you provide us:

  • Identification information: 
    • Such as name, email address, phone, address (delivery and billing)
  • Purchase
    • Order detail
    • Card payment reference
  • Communication
    • When you use a form to post any information, such as email, enquiries, dispute resolution, customer service
    • Messaging tools
    • Review
  • Payment Information
    • We don’t store or process this information, it is done by 3rd parties
  • Any other Information required by law

When you create or update an account or use our service, information that we collect automatically

  • Transaction related information;  Information that gets generated when you make any transaction such as amount, payment method and time of transaction
  • From your actions and preferences:  Items you add to your favourite list, shopping basket, searches, items you viewed
  • Location data: For where you access our service, this can be disabled if required
  • Device Information:  Time accessed, type of device, IP address, related marketing information, your browsing history with us

Social networks related information

  • Where you are allowed to link to accounts, certain information is automatically made available by these social network(s). Please review the privacy policy for the related social network for more information.
  • We may use social network plugins that allows to link content, if you utilise these you would be voluntarily doing so

3. HOW WE USE THIS INFORMATION

We use this information for business and legal purposes including provision of services, customer support, manage and mitigate risk of fraudulent or illegal activities. We also use this information to improve and tailor our service and advertisement for you. Please see the summary below for further detail.

  • For purchase and delivery of our products - to take and process your orders, accept payments, communicate with parties involved, resolve disputes (including refunds), and to deliver our product and services. 
  • For improving our services - we used functionality to enhance and tailor your customer experience based on your personal information. We continually enhance and improve our functionality in order to deliver you an effective service based on your preference, behaviour and need.
  • To provide a tailor experience - to provide you a tailor and user friendly experience based on your preference, purchases and browsing history with us. We provide Product recommendation, promotions and advertisements that may be of interest to you.
  • To comply with legal obligation - We may be required by law to collect and process certain information, for example registered address from the sellers
  • To communicate - From time to time, we may need to communicate with you via different channel (email, text, phone, chat) relating to your use of our products and services, such as for providing customer service or resolving any issue.
  • Security and Fraud prevention - we use personal information for the detection and prevention of fraud and abuse of our products and services, our customers and others.
  • Fulfilling our obligations and duties  – To our customers, colleagues, shareholder and other stakeholders relating to our business

4. DO WE SHARE YOUR INFORMATION

Your personal information and its security is very important to us. We do not sell any information. However in order to provide you our services we only share information as described below:

  • 3rd party service providers - from time to time we may employ or partner with other companies and individuals to perform function or deliver service on our behalf. For example processing and fulfilling your order, delivery, payments, fraud prevention and detection, customer service and communication and marketing. Such third parties or individual(s) will have access to your personal information in order to be able to carry on their work and are bound by this privacy policy.
  • Transaction involving 3rd parties – We offer products and services from 3rd party sellers. We may also offer products jointly with such parties. When you place an order for your selected product(s) and service(s) your order is placed with a seller(s) on this Site.  Your personal information is provided to enable the seller(s) to accept, process, fulfil, arrange delivery / deliver your order and communicate with you. Please note all the sellers on this Site or application (where we made one available) are bound by our privacy policy.
  • Card based payments are processed through a contracted third party. We encrypt and securely pass on this information from you to the third party who process your payment and store any necessary information. We do not store or process any sensitive payment information and retain identifier information of your payment to your order. This information is also used for detection and prevention of fraud and abuse of our service by us and our contracted supplier and their affiliate retained for the purpose.
  • Manage corporate transactions, for example selling and transferring any part of our business to third parties, acquiring new businesses, entering into mergers or related business activity.

5. HOW WE PROTECT YOUR DATA AND HOW YOU CAN HELP

Security is a key priority with a two-fold approach in place to protect your personal information, technical security and organisational processes. Together they mitigate the risk of data loss, misuse and breach. We use state of the art professional data centres based in the EU to ensure highest level of security and service along with full compliance with the UK GDPR for our information and systems. Further there are additional measures in place such as using SSL encryption for securing information that traverse the internet.

It is vital that you keep your account credential, password and any other information or device that can facilitate access to your account, such as your email account and mobile, safe and out of reach of others. The information must not be shared and should be kept safe at all times. Once you have used your account, please sign off or log out.

6. WHAT INFORMATION I CAN ACCESS

Within your account, you can access your user id, name, address, purchase history, email address, phone number and any profile related setting.

7. DATA RETENTION

As described in this policy we retain your personal information to deliver you our service, and will retain the information for as long as required in order to (a) fulfil this purpose or (b) as may be required by law for example tax purposes.

8. YOUR RIGHTS

We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.

  • You have the right to know what personal information we maintain about you
  • We will provide you with a copy of your personal information in a structured, commonly used and machine readable format on request
  • If your personal information is incorrect or incomplete, you have the right to ask us to update it
  • You have the right to object to our processing of your personal information
  • You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our Services and or our ability to provide you service

9. OPTING OUT OF MARKETING COMMUNICATIONS

You can opt out from our marketing emails by simply clicking the unsubscribe link which is contained within the email. Once you opt out, your email address will be retained to ensure it does not receive any further communication.

10. DISABLING COOKIES AND ADVERTISEMENT

Please note disabling cookies does not stop advertisement, they only stop the tailored aspect.

11. FEEDBACK & REVISIONS

For any feedback, queries or concerns relating to this policy, please contact us through our Contact us page and provide detail so the request can be dealt with accordingly.   From time to time this policy may be updated to reflect any necessary changes. Please ensure to review this policy to keep yourself up to date as this applies to user personal information and its use.

To contact our Data controller please address the communication for the DPO Office through our Contact us page. Please visit https://ico.org.uk/ for the UK Information Commissioner Office.